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Frequently Asked Questions

Where are you located?

350 Gunter Lane, Redwood City, CA 94065

 

What are your business hours?

8:30am - 5:00pm

 

What is the main office phone number?

Main office:  650.593.1915  TDD: 800.735.2922

 

Who is your management company?

ALTON Management Corporation, 2934 Telegraph Avenue, Oakland, Ca

2934 Telegraph Avenue, Oakland, CA 94609, Phone 510.663.0177, TDD: 800.735.2922, Fax 510.663.0176

Link to Alton's web site http://www.altoncorp.com/

 

Who is the Administrator of the Site?

Yamilet Albano, Site Administrator

 

Maintenance request

Maintenance requests may be made at the office or called in at 650.593.1915, TDD: 800.735.2922.  They are primarily handled in the order received with the exception of emergencies. Emergencies are handled immediately.

 

Is an Occupancy Agreement required?

Yes, your Occupancy Agreement is a legal contract between you and Heron Court.  It is a standard form approved by the United States Department of Housing and Urban Development (HUD).  It gives you a certain rights as well as responsibilities.   Your Occupancy Agreement is automatically renewed unless terminated by you or the Board.  Heron Court cannot terminate your Occupancy Agreement except for good cause.

 

How does a Shareholder become a good member of the community?

  • Volunteer when we are looking for volunteers

  • Be a good neighbor

  • Pay your housing charge on time and in full each month

  • Report any security problems you see

  • Report any damages to co-op property you observe

  • Keep your unit in a good state of repair, reporting all problems promptly to the Co-op's maintenance staff

  • When using the laundry room report any machines not working to maintenance

  • Let us know you observe any lights out in the common areas

  • Abide by the Pet By-Law

  • Abide by the Parking By-law

  • Do not disturb your neighbors with excessive noise

  • If you have ideas on how we can improve things, let us know

  • Attend all meetings of the General Members and take part in the decisions

  • Come out and help on clean up days

  • Join in on social activities

  • Bring the children out to kids events organized by the Co-op

  • Help organize social events

  • Pick up garbage when you see it

What are a shareholders privacy rights?

A Shareholder has the same privacy as if your units were separates homes.  When the Occupancy Agreement was signed, a shareholder agreed to let the Administrator and staff of this development enter your apartment at reasonable hours for purposes of repair and inspection.  Except in emergencies you will always be notified in advance.  Our staff will respect your right to privacy at all times.

 

What are the Unit repair charges?

Shareholders are held responsible for damage caused by negligence or malicious destruction.  Charges for repairs will be billed to the shareholder and are payable with the next month's carrying charge.

 

Where do the Shareholders park?

Shareholders may park their automobiles in designated parking areas.  There is one space per unit.  There are additional unassigned open parking spaces available.

 

 

 

 

 

 

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Designed by TRACOR - 650.315.9970

Phone: 650.593.1915  TTY: (800) 735-2922  Fax: 650.593.0155

 

NOTIFICATION OF NONDISCRIMINATION ON THE BASIS OF DISABILITY STATUS
Alton Management Corporation, the managing entity representing the owners, does not discriminate on the basis of disability status in the
 admission or access to, or treatment or employment in, its federally assisted programs and activities.

The person named below has been designated to coordinate compliance with the nondiscrimination requirements contained in the
Department of Housing and Urban Development’s regulations implementing Section 504 (24 CFR, part 8 dated June 2, 1988).

Ms. Fatima Hutton, 504 Coordinator
Alton Management Corporation
7432 MacArthur Boulevard
Oakland, CA 94605
Telephone: (510) 663-0177, extension 127
TTY: (800) 735-2922